Customer Experience Management

Deliver Customer Experiences That Feel Human 

At Uberall, we give your CX team the intelligence and tools to track sentiment, manage feedback, and build lasting loyalty, so every interaction drives growth and every customer feels heard.

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98%
Review Reply Rate
21%
of reviews are responded to automatically using Uberall’s AI-Powered Review Assistant
25x
increase in 5-star reviews**

Uberall is the Platform of Choice for Leading Brands Like

Acme Brick
Adidas
Blue Tomato
BP
Burger King
California Pizza Kitchen
Cobs Bread
Crate & Barrel
Cushman & Wakefield
Ellie Mental Health
EvGo
EweGo
Guess
Hellmann Worldwide
Indian Motorcycle
Ionity
Jet
KFC
LAKRIDS BY BÜLOW
Le Creuset
Motorpoint
M&S
Palladium Hotel Group
Paper and Tea
Pizzaville
Polaris
PostNL
Powerdot
Pret a Manager
Puma
REMAX
Rent c Car
Schwarzkopf
Shell
Sostrenegrene
SUNMED
Total Energies
VIP Tires
Yves Rocher

Uberall Features

Tools That Help You Deliver Memorable Experiences

Manage Reviews With Consistency

Easily monitor, analyze, and respond to customer reviews across every location and platform while keeping every reply on-brand and fast.

  • Unified Inbox: Monitor all reviews in one place to improve response times and ensure no customer concern is overlooked.
  • Smart Templates: Maintain brand consistency with pre-approved responses that help teams reply quickly and professionally.
  • AI Assistance: Let UB-I suggest personalized, on-brand replies that save time while preserving the human touch customers expect.
  • Poor CX Into Positive: Resolve negative feedback fast to rebuild trust and improve overall brand reputation.
Hands of conductor

Engage Customers on Every Channel

Manage, schedule, and post engaging local content on all social platforms to engage customers and drive conversions.

  • Centralized Dashboard: Post across multiple platforms from one dashboard to save time and ensure every message reaches the right audience.
  • Local Relevance: Highlight locally tailored events and offers to connect better with customers in each region.
  • Brand Consistency: Protect your brand’s voice and visual identity by maintaining uniform tone and design.
  • AI Automations: Post quickly and consistently by creating engaging social media posts with the help of our AI.
Two people doing pinky swear

Understand What Customers Really Feel

Go beyond star ratings with AI-powered sentiment analysis that reveals emotions, emerging trends, and opportunities to improve customer satisfaction.

  • Trend Detection: Identify changes in sentiment and common issues early to take action quickly.
  • Emotion Analysis: Measure customer feelings toward your brand and learn how to make them more positive.
  • CX Optimization: Use insights from reviews to improve communication, service, and overall brand experience.
Guy in apron holding tablet

Analyze and Optimize Customer Experience Data

Link customer experience data to business performance, helping your team make smarter, faster, and revenue-driven decisions.

  • Performance Metrics: Track visibility, engagement, reputation, and conversions to see how your CX initiatives affect business outcomes.
  • Comparative Insights: Track location performance to identify high-performing sites and those needing improvements.
  • Tailored Recommendations: Receive personalized smart recommendations to uncover what is missing and gain a winning edge.
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Connect Uberall With the Tools You Use

Easily integrate Uberall with your existing tech stack to streamline workflows, unify customer data, and make better business decisions. 

  • CRM Compatibility: Sync with leading CRMs like Salesforce and HubSpot to enrich profiles with local data.
  • Canva Integration: Design on-brand social media content in Canva and instantly make it available inside Uberall.
  • POS Integrations: Ensure inventory, sales, and customer data are updated in real time across all locations.
Campaign tracking dashboard with post preview and CTR, clicks, and CPC metrics

Location audit

Location Marketing Audit

Enter the company name that you use across your Google Business Profiles, the country and the number of locations you want to test, make yourself a coffee and your results are there!

Business Search

Enter your business name

Marketing region

Select language

Number of locations

Deep Scan

Adds star contribution, review response rate, Google Posts analysis. Takes longer (~1-2 extra min.)

Audit progress:

> Looking up "Flow_Ninja" business locations on Google…

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AI-generated summaries can be inaccurate. Double-check important info.

NAP Scorecard

Based on 10 businesses

13% better than listed businesses

Overall Score

Listings Health

Business Name

10/10

Address

10/10

Phone

10/10

Category

10/10

Bing Places Consistency

Skipped

Apple Maps Consistency

8/10 found

Review Score

Rating

8/10 above 4.0

Review Count

10/10 have 10+

Response Rate

0%

Local Page

Website

10/10

Opening Hours

10/10

Local Website URL

10/10 local

Google Posts

0/10 active

Photos

avg 0 per location

Your personalized audit summary will appear here.

Run the Audit tool to get results for your business
Results (10 locations)
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#

Name

Address

Phone

Website

Hours

Rating

Reviews

Claim

Google

Bing

Apple

how it works

The way Uberall supports the industry

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Omnichannel Marketing is the Future: Is Your Company Ready?

The customer journey is changing – and companies need to keep up. Find out what omnichannel marketing is and how you can position your company for the future.

Hand holding a green envelope against a purple background.
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Shorten The Path to Purchase with Business Messaging

A successfully running business messaging solution means a better chance to stand out from competitors and bring about a more convenient way for customers to interact and shop with them.

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How to Use Reviews to Maximize Reputation and AI Discoverability

Discover how to use customer reviews, boosting your business’s reputation while maximizing your visibility in AI search.

Person holding smartphone with a five-star rating and a message reading 'Best place! My favorite!'
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Rewrite the Stars: Why Reviews Deserve a Bigger Seat in Your Marketing Strategy

Discover why Rachel Ellen believes a solid review strategy built on empowerment can drive sustainable trust & visibility for multi-location businesses.

Smiling woman in pink shirt and hat flexing arm muscle against pink background.
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How to Nail Phygital Customer Experiences

Learn how to optimize phygital marketing by blending physical and digital touchpoints to meet customer expectations. It's what you need in 2025 and beyond!

Barista pouring milk into a cup behind counter with coffee equipment and shelves in background.
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Making Waves: How to Become a Local Favorite

Crafting your brand into a popular local favorite is no mean feat. Learn how to amplify your message – and establish yourself as a best-in-category choice.

Smiling man with sunglasses holding a phone and shopping bags outdoors on a sunny day.
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Forrester-Uberall Study on the rise of Hybrid Customer Experience

Forrester-Uberall Study: Explores how businesses are delivering on offering a seamless hybrid customer experience to the connected consumer and how they…

Mobile app screens displaying Coffee House reviews, messages, and posts with Google logo overlay.
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Google Reviews for Businesses: What the New Guidelines Mean for Your Local Reputation

Having issues with your Google reviews? Navigate how to manage Google business reviews in line with the latest Google review guidelines and protect your multi-location brand reputation online.

Bearded man in apron checking phone beside shelves with potted plants outside a shop.
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20 Customer Review Websites For Your Local Business

Your online reputation can make or break your success–and since it's mainly influenced by online reviews, you should be present on top review platforms!

Smiling man with glasses on phone while writing notes at a desk with laptop and coffee cup.
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The Local Marketer’s Introduction to Sentiment Analysis

Sentiment analysis empowers businesses to better understand their customers – to better meet (and exceed) their expectations. Explore how it's done!

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Pricing

Flexible Plans for Every CX Team

We offer scalable pricing designed to fit your business goals, tech stack, and team size, helping you deliver better experiences without overextending your budget.

Show up

Improve your visibility

select plan
  • Uberall Essentials

  • Listings

Level Up with these Add-Ons

  • Posting to Google & Apple

  • Analytics Plus

  • Collaborate Plus

39%

Revenues per click to directions.

Stand Out

Create engagement with local communities at scale

select plan
  • Uberall Essentials

  • Listings

  • Reviews

  • Local social

  • Posting to Google & Apple

Level Up with these Add-Ons

  • Reviews Plus

  • Analytics Plus

  • Collaborate Plus

55%

Revenues per click to directions.

Compare all plans

Testimonials

See How CX Leaders Grow Loyalty With Uberall

IDKids Logo

Since we've been using Uberall, our overall GMB ranking has improved and we have been able to offer a more unique experience. We are notified each time we receive a new customer review, which allows us to respond really quickly. At Okaïdi, our stores respond to 75% of our online reviews and the tool enables us to thank our customers and improve the quality of our responses.

Laure Buffard
Regional Manager for Languedoc-Roussillon, IdKids/Okaïdi
Matthias Engelman Photo

"Douglas follows a consistent omnichannel approach, making it crucial that our stores are found with correct information across all online directories. Uberall helps us efficiently manage our store listings, including opening hours, offers and images, significantly strengthening our visibility and brand perception."

Matthias Engelman
Head of Omnichannel, Douglas
Mary Newell Image

Uberall gives us the infrastructure to operate more efficiently, allows us to encourage our store marketers to get involved in responding to reviews, and generates local content that is more authentic and effective at connecting with the community.

Mary Newel
Director of Digital and Brand Marketing, Texas Roadhouse

Uberall is a great platform for our 20+ restaurant chain!

I like the ease of being able to respond to all comments on all locations of our restaurants!

Kylie S
Enterprise

Effortless Local Search Management

The ease of syncing edits to all directories

Jason S

Makes managing store details simple

Uberall helps us keep every store’s info up to date in one place. I like how we can edit things like store hours or addresses once and see the updates everywhere online. It saves our team so much time and keeps our data clean and reliable.

Jane D
Operations Manager

A vital solution for attracting local customers

And it's no exaggeration to say that Uberall has revolutionized how we manage our local business listings. All the information goes straight from our various platforms and centralized on one. Maintaining our online visibility here is key for attracting local customers. With Uberall, we’ve seen a great increase in foot traffic since we started using it since this tool helps resolve an issue that sometimes leaves potential clients confused by having inconsistent information. In short, it has simplified our marketing efforts.

Hector E.
Digital marketing specialist Marketing and Advertising

Useful platform!

You can see the feedback from customers and also reply tho them!

Sandra M
Mid-Market

Uberall Helps Emerging Brands Manage alot Quickly

Uberall is fantastic to help a small marketing team assist 20 + stores. They care for their customers and support is very quick to respond. They keep up with technology updates as well

Tammy L
Enterprise
remax italia

Our local data is structured and verified

By partnering with Uberall, REMAX Italia is ensuring local data is structured and verified, making every REMAX office the definitive answer for AI-driven home buyers.

Massimo Manoni
REMAX Italia
g2 logo

Centralized listings and review management that saves us time

Uberall has been great for us because it brings all of our business listings into a single dashboards. Rather than updating details manually across multiple sites, we can manage everything from one centralized platform, which saves can manage everything from our location information stays consistent everywhere, which is important for appearing correctly in search results. I really appreciate is the review management tool. It makes it easy for our team to monitor customer feedback and respond to reviews without having to jump and forth between different.

Paul S
Verified G2 User
BOYLE sports logo

Managing 400 locations from a single platform has been a game-changer

Managing 400 locations from a single platform through Uberall has been a game-changer for BOYLE Sports. In today’s landscape, the moment someone searches is absolutely critical as it’s often the first touchpoint with our brand, so getting that right has a direct impact on whether that search converts into a shop visit. Uberall Listings plays a huge role in ensuring our information is accurate, visible and engaging at that key decision-making moment and it has become an integral part of our overall success. With Local Pages rolling out next, we’re excited to strengthen that connection between digital discovery and in-store experience.

Colm O’Donoghue
BOYLE Sports
Grid Leader badge G2

The most useful part of Uberall is the ease of use and being able to manage a number of business locations and reviews all in one place. It has enabled my team and I to easily manage everything we need without any issues. The customer support has been great every time I have needed to reach out to the support team, the ease of integration within my team and wider business has also been a massive time saviour

Enterprise customer on G2
G2 logo

Uberall keeps listings consistent and reviews centralized

Uberall works well as central place to mange different tools and listings. We connect serval services such as google, apple maps, and other directories and it helps keep all our location information consistent across them. I also appreciate the data insights and the ability to see the actual reviews in platform, which makes it more convenient to handle the details and manage the tools within the platform. The features are helpful because they pull feedback from different sites and display it together, saving time when I’m checking what customers are saying.

Tya N
Verified G2 User
G2 logo

Effortless listings and review replies—AI generator saves me time

I love the ease of managing our listings. I also love the ease of replying to reviews. The AI reply generator saves me a lot of time! I don't use the reply as-is, I do modify them but it gives me a great starting point.

Kristy O
Verified G2 User
menkind logo

Uberall has been fantastic for us

Speaking as a retailer that didn't have a local SEO strategy in place before, Uberall has been fantastic for us. It keeps our data accurate across every platform and gives our stores a simple way to add content and respond to customers.

Tom Phillips
Menkind
burger king logo

Burger King stays visible where it matters most: locally

Local visibility is a key driver of traffic to our restaurants. Thanks to our partnership with Uberall, Burger King stays visible where it matters most: locally — making it easy for guests to find us and come enjoy our flame-grilled burgers.

Camille Van Holzaet
Burger King Belgium
dekra logo

Uberall Messages has been a game changer for us

Uberall Messages has been a game changer for us. It enabled us to implement conversational commerce with ease and confidence, while ensuring we reply to all customer inquiries. We’ve been able to automate a large number of responses, particularly appointment requests, which represent 70% of the messages we receive.

Julie Letizia
DEKRA
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